Salesforce recordings not showing up / Reauthorize
When experiencing common issues such as:
- Calls are recording in zoom but not showing up in Salesforce
- Unable to see the zoom phone client in Salesforce
The first step in troubleshooting is to ensure that Zoom Phone is authorized within your Salesforce profile.
- Please ensure you are signed into Salesforce
- Navigate to https://gemaire.lightning.force.com/lightning/n/ZVC__Zoom_User_Config
- If your User Authorization is already there, click Cancel Authorization from Zoom App Marketplace, if you have never done this before, skip to Step 5
- Refresh the page
- Click Authorize
- Reopen Phone Pop-Up and sign in.
Please test. If this still doesnt work, please send an email to salesforcehelp@gemaire.com