Role Change
HR and IT have been streamlining our processes to ensure accuracy in Onboarding, account setups, role changes, branch changes and terminations by utilizing forms for standardization and auditing purposes.
Please use this as a guide on how to submit a Role Change through the Gemaire support portal.
Open a web browser and go to the following URL: https://helpdesk.gemaire.com
Within the portal you will find the ability to open a new ticket, browse a series of service catalog items, the open tickets you have submitted to IT and status, along with the ability to search our knowledge base articles.
Use the search bar to type in "Role Change"
Once you are in this form, please fill out the fields appropriately for the user that needs attention.
If the user needs an access change (other than location) to Mincron, this will require additional approval from HR and Ana Rodriguez for auditing purposes. We apologize but this is a requirement that can't be circumvented. This workflow will be automated to be sent directly to the appropriate parties for approval to try and expedite the process.
If there are any special requests/instructions or you'd like to summarize your request, please us the last paragraph box to let us know any additional notes.
Once this is submitted, you will receive an email with a confirmation of the ticket request just like any other ticket submission.
Thank you for helping us improve our processes.